Returns & Refunds

We want you to be 100% satisfied with your purchase. If the product you receive is defective or damaged in any way, please contact us at shop@monochrome-watches.com.

Items can only be returned unused and in their original packaging within 30 days of purchase. If not, you will not be eligible for a (full) refund. 

Note that custom-sized straps cannot be returned or refunded.

Your refund will be credited back to the original payment method. We will contact you once we’ve received your returned items. Please allow 7-14 business days from the time you ship your order for your return or exchange to be processed.

Please contact us before returning any items!

Ship your unused item(s) to:

Monochrome Shop
Street:  Ambachtsweg 4 E-bis
City:     Maarsbergen
ZIP:      3953 BZ
The Netherlands

Please include proof of purchase when returning your product(s).