Returns & Refunds

We want you to be 100% satisfied with your purchase. If the product you receive is defective or damaged in any way, please contact us at shop@monochrome-watches.com.

Items can only be returned unused and in their original packaging. After receiving your product you have 14 days to request a return. If the return is accepted you have 14 days to send the items back. If not, you will not be eligible for a (full) refund. 

Note that custom-sized straps and items that are assembled on order (e.g. watch winders) cannot be returned or refunded.

Your refund will be credited back to the original payment method. We will contact you once we’ve received your returned items. Please allow 7-14 business days from the time you ship your order for your return or exchange to be processed.

Please contact us before returning any items!

Ship your unused item(s) to:

Monochrome Shop
Street:  Ambachtsweg 4 E-bis
City:     Maarsbergen
ZIP:      3953 BZ
The Netherlands

Please include proof of purchase when returning your product(s).